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Incident and complaint review

Review this month's incidents, near misses and complaints for patterns. Record any improvement action with an owner and due date, or "no action needed".

VPA Guidelines G1.5.2

Returned medicines disposed

Check the returned-medicines bin and arrange collection if it is full or has been waiting. Record the collection date or "not due".

VPA Guidelines G1.1.3

S8 awaiting destruction

Check returned and expired S8 in the safe. Arrange destruction with a witness if any is waiting, or record "none waiting".

DH guide Managing Schedule 8 poisons

S8 register reconciliation

Count every S8 line and check it against the register, orders and prescriptions. Record the number of discrepancies — zero if none.

VPA Guidelines G1.3.3

Alarm and security check

Test the alarm with the monitoring centre and check locks, grilles and the dispensary door closer. Note any fault and what was done.

VPA Guidelines G2.3.1

Test a data backup restore

Restore a sample from the latest backup and confirm it opens. Note what was restored.

VPA Guidelines G1.3.2.1

Key register review

Confirm every key and card on the register is accounted for and held by an authorised pharmacist.

VPA Guidelines G2.3.1

Vaccine storage self-audit

Complete a vaccine storage self-audit and record any actions.

Strive for 5 (4th ed)

VPA self-audit

Complete the VPA pharmacy self-audit. The licensee reviews the findings and records actions with owners and due dates. Attach the completed form.

VPA self-audit form (Introduction)

Dispensary capacity check

Compare average daily prescriptions (9 am–6 pm) against the number of dispensing stations — one per 150, or part thereof — and note any change needed.

VPA Guidelines G2.4.2

Pharmacist registration check

Check each pharmacist's registration on the Ahpra register, including locums used this year. Note any conditions.

VPA Guidelines G1.2.2

Risk register review

Review the risk register and business continuity plan, and confirm insurance policies are current.

VPA Guidelines G1.5.3

Scales calibration

External validation and calibration of the dispensary scales. Attach the calibration report.

VPA Guidelines G2.5.6

VPA public register details

Check the VPA public register shows the correct licensee, directors and PRUIC, and that the entrance signage matches it.

VPA Guidelines G1.2.1.1

Vaccine fridge — Fridge service

Each medicine fridge serviced. Attach the service record.

Strive for 5 (4th ed)

Call: CoolChain Refrigeration Services — 03 9808 2277

Dispensary fridge 2 — Fridge service

Each medicine fridge serviced. Attach the service record.

Strive for 5 (4th ed)

Call: CoolChain Refrigeration Services — 03 9808 2277