Your policies and procedures
Hartwell Green Pharmacy. Only the current approved version of each policy is shown. What this manual is built on
Audit readiness
Every self-audit point you've confirmed, evidenced with who and when — not a score, and not something a pharmacy that started last week is expected to have finished.
Running the pharmacy
Who is in charge
The licensee, the pharmacist in charge, supervision whenever the pharmacy is open, and what must be reported to the VPA.
Policies, quality and risk
How this manual is kept current and used, the self-audit, quality improvement, risk management and insurance.
Incidents, near misses and complaints
What to do when something goes wrong or nearly does, how it's recorded and investigated, and how concerns are raised.
Privacy and patient records
Keeping patient information secure, private conversations, keeping what people buy private, cyber security, and disposing of records.
Medicines
Schedule 8 medicines
Storing, recording, checking and destroying Schedule 8 (and any Schedule 9) poisons, and what to do when the count doesn't match.
Pharmacy, Pharmacist Only and prescription medicines
Where S2, S3 and S4 medicines are kept, how they are supplied, returned medicines, and medicines that can be misused.
Cold chain and medicine fridges
Keeping refrigerated medicines between 2 and 8°C, checking the fridges, and what to do when something goes wrong.
Services
Premises
Premises security
Opening and closing, keys, the alarm, physical security, and changes to the premises.
Cleaning, hygiene and equipment
Keeping the pharmacy clean, hand hygiene, the equipment register, maintenance and calibration, and simple compounding equipment.
Dispensary layout and fit-out
What the dispensary must have — sink, fridge, dispensing stations, benches, counselling points and lighting — and checking it still fits the workload.
People
PharmPolicy supports compliance. It is not legal advice, and it does not replace the licensee's own judgement or obligations under the Pharmacy Regulation Act 2010 and other laws.